FAQ pgbeat – Complete Answers to All Your Questions

Yes, an active phone number is the only required information for registration and OTP verification. That said, we strongly recommend adding an email address to your account, as it serves as a backup account recovery method—especially useful if you change your phone number in the future.

The minimum age is 18 years old. PGBeat enforces age verification as part of the KYC (Know Your Customer) process, which must be completed before the first withdrawal is processed. Accounts found to belong to individuals under 18 will be immediately closed and balances returned in accordance with applicable terms.

No. Each individual is only allowed to have one active account. Owning more than one account is a violation of the Terms and Conditions, resulting in the blocking of all associated accounts and their balances. If you have an issue with an existing account, contact our support team for assistance—do not create a new account.

On the Login, click the "Forgot password?" link below the password field. Enter your registered email or phone number, and a password reset link or OTP code will be sent within seconds. Follow the instructions to create a new password. The entire process takes 2–3 minutes. If you still have trouble, contact support via live chat.

Log in to your account, open the Account Settings menu, and select Identity Verification. Upload a valid ID card or driver's license along with a brief selfie to confirm your identity. The pgbeat verification team will process your documents within 15–30 minutes on business days. Once approved, your withdrawal limit will increase automatically.

pgbeat accepts deposits via local bank transfer (BCA, BNI, BRI, Mandiri, CIMB Niaga), digital wallets (GoPay, OVO, DANA, LinkAja), QRIS, and mobile credit. All transactions are in IDR with no currency conversion or additional fees. Full details are available on the Deposit.

The minimum deposit at PGBeat is Rp 10,000—one of the lowest in the industry, so anyone can start playing without needing a large amount of funds upfront. The maximum limit per transaction varies depending on the selected payment method. For specific deposit limit information per method, see the page Deposit.

Deposits via digital wallets (GoPay, OVO, DANA) and QRIS are credited instant—usually within 30 seconds to 1 minute. Bank transfers typically take 1–5 minutes during normal hours. If funds have not arrived after 15 minutes, save your transfer proof and contact support via live chat for a manual check.

pgbeat charges no fees anything from the platform side for any deposit. The funds you transfer go entirely into your account balance with no deductions. Please note that some banks or digital wallet providers may charge a transfer fee on their end—this is outside pgbeat's control.

The average withdrawal processing time at pgbeat is completed within 5 to 15 minutes after the request is submitted. This applies to most payment methods including bank transfers and digital wallets. During peak periods, processing may take up to 1 hour. Withdrawals outside bank operating hours are still processed and will be credited once the banking system is back online.

The minimum withdrawal at pgbeat is Rp 50,000. There is no strict daily maximum for KYC-verified accounts. For unverified accounts, the daily withdrawal limit is lower—this is why completing identity verification matters for a smooth long-term experience.

Withdrawals may be delayed for several reasons: incomplete KYC verification, unmet bonus rollover requirements, account name mismatch with the registered bank details, or routine security checks on large transactions. If your withdrawal is rejected, you will receive a notification with the reason. Contact support via live chat with your transaction ID for a more detailed explanation.

Yes, the destination account name for withdrawal must match the name registered on your pgbeat account. This is a standard security policy to prevent fraud and ensure funds reach the right person. Withdrawals to accounts under a different name will not be processed. If there is a name discrepancy, contact support for further guidance.

The welcome bonus is a reward for new members making their first deposit. PGBeat grants a percentage bonus based on the first deposit amount, credited directly to your bonus balance. Claiming is automatic—no promo code required. Be sure to read the applicable turnover requirements on the promotions page before making your first deposit.

Rollover or turnover is the total wagering amount that must be met before a bonus can be converted into withdrawable balance. Example: if a bonus of Rp 50,000 has a 10x rollover, you need to place cumulative bets totaling Rp 500,000 (winning is not required). Rollover progress can be monitored in real time from your account dashboard. Once fulfilled, the bonus balance automatically becomes regular balance.

Absolutely. pgbeat offers a variety of regular promotions for active members: daily deposit reload bonuses, weekly loss cashback, loyalty program rewards based on play points, and exclusive offers for VIP members. All active promotions are displayed on the promotions page, updated every week—check it regularly so you never miss the best deals.

Yes. If you register using a referral code from an existing member, you can receive an additional bonus on top of the standard welcome bonus—depending on the referral program active at the time. The referral code is entered when filling out the registration form. Likewise, the member who referred you also earns a commission from your play activity—a program that benefits both parties.

pgbeat offers more than 1,000 game titles across several main categories: Slot Games from leading providers, Live Casino with real dealers (baccarat, blackjack, roulette, dragon tiger), Casino classic, and Bingo. All games use a certified RNG (Random Number Generator) system to ensure random and fair outcomes.

Yes, the pgbeat platform is fully responsive and optimized for all mobile screen sizes. Simply open your mobile browser, visit pgbeat.net, and log in—all features are fully available including live casino with HD video streaming. No download or app installation required. This makes it more accessible and takes up no storage space on your phone.

Many slot games on PGBeat have a demo mode playable without real funds—ideal for trying out and understanding game mechanics before wagering real money. Demo mode requires no deposit and is accessible as soon as your account is active. However, winnings from demo mode cannot be withdrawn—it is for practice only.

All games at pgbeat use an RNG (Random Number Generator) system that has been audited and certified by independent bodies. This ensures every spin, card, or game outcome is completely random and cannot be manipulated—by either players or the platform. The RTP (Return to Player) of each game is displayed in the individual game info for full transparency.

pgbeat uses 256-bit SSL encryption for all data communication between your browser and our servers. Personal data is stored in multi-layered secured infrastructure with restricted access. pgbeat never sells or shares your data with third parties for commercial purposes. Full details on data handling are available in the Privacy Policy us.

Take these steps immediately: (1) Change your password from the Account Settings menu. (2) Review your login session history and terminate any active sessions you don't recognize. (3) Enable two-factor authentication (2FA) if not already active. (4) Contact support via live chat to report the suspicious activity so our security team can investigate and further secure your account.

Never. pgbeat staff will never ask for your password, OTP code, or any other sensitive information via live chat, email, Telegram, WhatsApp, or any other channel. If someone claims to be pgbeat staff and requests such information, it is a scam. Ignore it and report it to us immediately through official channels.

pgbeat provides several self-control tools accessible for free from Account Settings: daily/weekly/monthly deposit limits, loss limits, daily play time limits, play time reminders, temporary break (cool-off 1–30 days), and self-exclusion (6 months to permanent). Full details are available on the Responsible Gaming.

No. Self-exclusion is designed to be non-reversible before the selected period ends—this is intentional to ensure the tool is truly effective. Once the period ends, you will need to actively contact support to request account reinstatement, and an additional 7-day waiting period applies as an extra safeguard before access is restored.