Privacy Policy pgbeat – Your Data is Safe, Protected, and Never Sold

This Privacy Policy explains how pgbeat ("we", "Platform", or "pgbeat.net") collects, uses, stores, and protects your personal information when you use our services. This document applies to all users who access the platform via the website, mobile app, or any other channel provided by pgbeat.

We have written this policy in plain, easy-to-understand language—not a wall of legal paragraphs that no one ends up reading. Our goal is simple: you should know exactly what happens to your data before deciding to join our platform.

This policy applies alongside Terms and Conditions pgbeat, which forms an integral part of the agreement between you and our platform.

Pgbeat only collects data that is strictly necessary to operate the service properly, ensure your account security, and comply with applicable legal obligations. The following are the categories of data we collect:

We do not collect sensitive data such as health information, sexual orientation, political views, or religious beliefs. All data listed above is collected only for specific and proportionate purposes.

Every piece of data we collect has a clear purpose. pgbeat does not use your data for purposes you did not agree to at registration. The primary purposes of data use are as follows:

• Account Operations: Creating and managing your account, verifying your identity, and ensuring login session security
• Transaction Processing: Processing deposits, withdrawals, and all financial activity on the platform accurately and securely
• KYC Verification: Fulfilling regulatory requirements for identity verification prior to the first withdrawal
• Security & Fraud Prevention: Detecting, investigating, and preventing suspicious activity, fraud, or violations of our terms of service
• Service Improvement: Anonymously analyzing usage patterns to improve platform performance and user experience
• Communications: Sending transaction notifications, account security updates, and promotional information (if you have opted in)
• Responsible Gaming: Monitoring gameplay patterns to identify potential issues and uphold our commitments responsible gaming
• Legal Compliance: Meeting reporting and data retention obligations in accordance with applicable regulations in Indonesia

Pgbeat does not sell or share your personal data with third parties for commercial purposes. However, in the course of operating the platform, there are limited situations where data must be shared with certain parties:

• Payment Providers: Data required to process transactions is shared with payment gateways and partner banks solely for the purpose of processing your transactions
• Game Providers: Game session information required for technical integration with the game providers used on the pgbeat platform
• KYC Verification Services: Identity documents you upload are processed by certified identity verification partners for regulatory compliance purposes
• Legal Obligation: Data may be disclosed to competent authorities when required by a court ruling, legal order, or valid official investigation
• Security Protection: In cases of suspected financial crime, relevant data may be shared with law enforcement agencies in accordance with applicable procedures

In the event of a future company acquisition or merger, users will be notified in advance before their data is transferred or subjected to a different privacy policy.

Pgbeat uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our site.

• Essential Cookies: Required for the platform to function properly—including maintaining your login session and language preferences. This type of cookie cannot be disabled
• Functional Cookies: Storing your preferences such as display settings, last played games, and notification settings
• Analytics Cookies: Collecting anonymous and aggregated usage data to help us understand how users interact with the platform and where improvements are needed
• Security Cookies: Helps us detect suspicious activity and protect your account from unauthorized access

You can manage your cookie preferences through your browser settings. Disabling certain types of cookies may affect some functionality of the PGBeat platform.

Pgbeat implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

• Data encrypted in transit using TLS 1.3 and at rest using AES-256
• Two-factor authentication (2FA) is available and recommended for all accounts
• Real-time server security monitoring with an automated intrusion detection system
• Access to user data is restricted to PGBeat employees who require it to perform their specific duties
• Regular security audits are conducted by our internal team and independent third parties on a periodic basis
• Documented incident response procedures, ready to activate when needed

That said, no security system is 100% impenetrable. We encourage you to play an active role in keeping your account secure by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to our support team.

Pgbeat retains your personal data for as long as your account remains active and for a specified period after account closure in accordance with applicable legal obligations in Indonesia. We do not retain data longer than necessary.

• Active account data: Retained for as long as your account is active on the PGBeat platform
• Transaction history: Retained for a minimum of 5 years in accordance with financial regulation and anti-money laundering requirements
• KYC Documents: Retained in accordance with applicable legal obligations, generally 5–7 years after the business relationship ends
• Security logs: Retained for 12 months for security investigation purposes if needed
• Anonymous analytics data: May be retained indefinitely as it contains no information that can personally identify you

Once the retention period ends, data is permanently deleted using methods that ensure it cannot be recovered.

As a pgbeat user, you have a number of rights you can exercise regarding your personal data:

Pgbeat strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect personal data from minors. Age verification is part of the KYC procedure that every user is required to complete.

If we learn or have reason to believe that data from users under the age of 18 has been collected without their knowledge or valid consent, we will immediately delete that data and close the associated account.

If you become aware of any underage individual using this platform, please report it to our support team immediately so it can be addressed promptly.

Pgbeat may update this Privacy Policy from time to time to reflect changes in our practices, regulatory updates, or service improvements. Any changes will be published on this page with a revised update date.

For significant changes—especially those relating to how we use or share your data—we will notify active users via an on-platform notification or registered email at least 14 days before the changes take effect.

We encourage you to review this page periodically. The "Last Updated" date at the top of this page always reflects the currently applicable version of the policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, the pgbeat team is available to assist at any time.

The best way to reach us is through the live chat feature available directly on the platform once you are logged in. For requests requiring a formal written response—such as data deletion requests or privacy-related disputes—you may send an email to the following address:

We are committed to handling every privacy-related inquiry seriously and providing clear, informative, and timely responses. Your trust is our priority.